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Ethos Recovery | Sober Living Community in Los Angeles

Privacy Policy

Last Updated: May 11, 2026

This Privacy Policy (“Policy”) applies to the Ethos Recovery website at ethosrecovery.com and all services that display or link to this notice. By using our Site, you accept the practices described in this Policy. For information about how we handle protected health information (PHI) as a healthcare provider, please consult our separate Notice of Privacy Practices.

1. What Information We Collect

We collect personal information you provide directly to us through the following channels:

  • Contact and intake forms: name, phone number, email address, and general inquiry details
  • Phone calls to our facility
  • Live chat interactions on our website
  • SMS/text message opt-in consent

We also automatically collect certain technical information when you visit our Site, including:

  • Browser type and version
  • Pages visited and time spent on the Site
  • Referring URLs
  • Device type and operating system
  • IP address

We collect only the information necessary to respond to your inquiry or provide requested services. We do not require sensitive medical information through our website forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries and provide information about our treatment programs and services
  • To schedule and confirm appointments
  • To send appointment reminders, follow-up communications, and care coordination messages via phone, email, or SMS
  • To improve our website functionality and user experience
  • To comply with applicable laws and regulations, including HIPAA
  • To detect, prevent, or address fraud, security issues, or technical problems

We will not use your personal information for purposes incompatible with those described in this Policy without first obtaining your consent.

3. SMS Opt-In Details

When you provide your mobile phone number and consent to receive SMS messages from Ethos Recovery, the following applies:

  • You may receive transactional messages such as appointment reminders, follow-up communications, and care coordination messages
  • You may separately consent to receive promotional or marketing messages about our programs and services
  • These two consent types are collected independently through separate checkboxes and are never combined
  • Message frequency may vary depending on your level of engagement and consent type
  • Message and data rates may apply
  • To opt out at any time, reply STOP to any message from us
  • To request help, reply HELP or contact us at 323-942-9996

IMPORTANT: Ethos Recovery will not share your SMS opt-in information or consent with any third parties or affiliates for marketing purposes. SMS opt-in data and consent are never shared with third parties, with the sole exception of aggregators and providers of the text messaging services used to deliver our communications, who are contractually required to keep this information confidential.

4. Cookie and Tracking Information

We use cookies and similar tracking technologies to improve website functionality and understand how visitors use our Site. Cookies are small files placed on your device that help us recognize returning visitors and analyze Site usage patterns.

Types of cookies we may use:

  • Essential cookies: required for basic Site functionality
  • Analytics cookies: help us understand how visitors interact with the Site (e.g., Google Analytics)
  • Marketing cookies: may be used to track conversions from advertising campaigns

You can set your browser to notify you when cookies are sent or to refuse cookies altogether. Some Site features may not function properly without cookies. We support Do Not Track (DNT) browser settings. If you enable DNT, we will not store or use information about you beyond your visit to our Site.

5. Data Security Practices

We take the security of your personal information seriously and employ the following measures to protect it:

  • Industry-standard encryption for data transmitted through our Site
  • Access controls limiting personal information to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Secure, access-controlled systems for storing personal data

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. We strongly advise against sending confidential medical information via general email. In the event of a security breach involving your personal information, we will notify affected individuals promptly and take immediate steps to remediate the breach.

6. User Rights — Unsubscribe, Update, and Access

You have the following rights regarding your personal information:

  • Right to unsubscribe from SMS: Reply STOP to any text message from us at any time to opt out of SMS communications
  • Right to unsubscribe from email: Click the unsubscribe link in any marketing email or contact us directly
  • Right to access: Request a copy of the personal information we hold about you
  • Right to correct: Request that we update or correct inaccurate personal information
  • Right to delete: Request deletion of your personal information, subject to legal and regulatory retention requirements
  • Right to withdraw consent: Withdraw your consent to our use of your personal information at any time

To exercise any of these rights, contact us at info@ethosrecovery.com or call 323-942-9996. We will respond to verifiable requests within 45 days.

7. No Sharing of SMS Opt-In Data — Critical Disclosure

Ethos Recovery does not sell, rent, or share your personal information with third parties for their own marketing or advertising purposes. Specifically regarding SMS consent:

Ethos Recovery will not share your SMS opt-in information or consent with any third parties or affiliates for marketing purposes. SMS consent data is not shared with any third party, excluding only the aggregators and technology providers used to deliver text messages on our behalf, who are bound by strict confidentiality obligations.

This applies to all forms of SMS opt-in data collected through our website, contact forms, or any other channel.

8. Information Sharing

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

  • With service providers who assist us in operating the Site and delivering communications (such as our CRM platform and SMS delivery providers), under confidentiality agreements
  • With affiliates to improve services, subject to confidentiality obligations
  • When required by law, court order, or government regulation
  • To detect, prevent, or address fraud, security issues, or technical problems
  • In connection with a merger, acquisition, or sale of assets

9. HIPAA and Protected Health Information

Ethos Recovery is a healthcare provider subject to HIPAA. Any protected health information (PHI) shared with us in the context of receiving care is governed by our Notice of Privacy Practices, not solely this Policy. A copy of our Notice of Privacy Practices is available upon request or at our facility.

10. California Privacy Rights (CCPA)

California residents have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information, subject to certain exceptions
  • The right to opt out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, contact us at info@ethosrecovery.com or 323-942-9996. We will respond within 45 days as required by law.

11. Rights for Residents Outside California

While our services are primarily offered to California residents, we may receive inquiries from individuals located elsewhere. We are committed to handling all personal information with care and in compliance with applicable law regardless of your location.

12. Children’s Privacy

Our Site and services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 13. If you believe we have inadvertently collected information from a minor, contact us immediately and we will delete it.

13. Third-Party Links

Our Site may contain links to third-party websites for informational purposes. Ethos Recovery is not responsible for the privacy practices or content of those sites. This Policy does not apply to information collected by third-party websites.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Ethos Recovery

3914 Tuller Ave, Culver City, CA 90230

Phone: 323-942-9996

Email: info@ethosrecovery.com

Website: ethosrecovery.com

15. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will revise the “Last Updated” date at the top of this Policy. Continued use of the Site following any updates constitutes your acceptance of the revised Policy.

By using our website, you consent to this Privacy Policy. If you do not agree, please do not use our Site.

(323) 942-9996